Demand Forecasting: Develop accurate three-month and yearly volume forecasts for Voice and Back Office channels (Email, Refunds, Queues) to support staffing and budget planning.
Resource Planning: Analyze seasonal, daily, and interval call patterns to recommend optimal staffing requirements using Erlang C modeling.
Financial Governance: Verify and reconcile BPO billing and invoices, ensuring accurate alignment with volume data and contract terms.
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End-to-End Infrastructure Governance: Govern the overall health and performance of all 35 TOC/DC CelcomDigi sites (xCelcom & xDigi), covering the full power chain (TNB supply, transformers, UPS, PDU, generators), cooling, and fire protection systems, leveraging reporting (RI) and BMS insights.
Change Management Governance: Review, scrutinize, and approve Technical MOPs and processes for all planned activities in data centres, ensuring risks are mitigated and compliance with operational standards by project, planning, and IFM teams.
Incident and Crisis Management Oversight: Govern incident management to ensure meets agreed SLAs for response and resolution; lead coordination, war-room engagement, stakeholder communication, and ensure timely RCA and service restoration.
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Join NTT Global Data Centers and be part of a team that drives innovation and sustainability in the digital world. With over 150 data centers across more than 20 countries globally, we offer unparalleled opportunities to work on cutting-edge technology and transformative projects. Experience a collaborative, innovative, and inclusive workplace where your ideas are valued, and your growth is supported.
Join NTT Global Data Centers and be part of a team that drives innovation and sustainability in the digital world. With over 150 data centers across more than 20 countries globally, we offer unparalleled opportunities to work on cutting-edge technology and transformative projects. Experience a collaborative, innovative, and inclusive workplace where your ideas are valued, and your growth is supported.