• Monitor incoming tickets for processing from the ticketing portal or via email and respond based on SLA • Provide support to clients / users over phone or via email • Perform power verification and break-fix. e.g. Change Hard disk, RAM etc. • Installing of new racks and mounting of equipment onto racks • Perform cable patching (copper and fibre cables and site surveys) • Plan and execute cabling, cross connects including testing and labelling. • Perform Security CCTV monitoring and tape change based on tape rotation schedule • Manage the updating and tracking of inventory, cross connect records and periodic compilation of statistics and reports • Work with vendor to resolve technical issues or supply and install of equipment or cabling • Liaison with customers to provide them with activity updates • Escalate issues and involve experts wherever required in order to resolve issues as quickly as possible • Work with other team members to co-ordinate proper dissemination of information and follow up on handing over of duties • Perform basic network troubleshooting • Receive / Send equipment or items on behalf of customers • Prepare monthly reports to be sent to customers and for internal use • From time to time, you may be required to assist the project team on projects
Qualifications and Ideal Experiences: • Minimum Diploma/Degree in IT related field and with 3 years working experience • At least 1 year of Data Center experience either in remote hands, NOC environment and familiar with data centre operations • Must have experience in interacting with customers verbally and via written communication • Must be analytical • Good communication (both verbal and written English) skills are a must • Must have positive attitude and willing to learn. • This is a fast-paced environment and candidates need to have the passion for the work • Candidates with working experience in a Data Centre environment will be an advantage • Must be physically fit. • Candidate must be willing to work on 12-hrs rotating shift
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