Business Performance & Data Support- Maintain dashboards, trackers, and data sheets for business performance and project reporting.- Assist in compiling, cleaning, organizing, and validating operational and business data from multiple departments.- Support analysis of operational performance trends, cost tracking, and business reporting.- Assist in preparing summaries, reports, and presentation materials for internal discussions and reviews.- Support tracking of ongoing operational initiatives and project updates.
Research & Operational Support- Assist with research, documentation, and data collection for operational and cross-functional initiatives.- Support site visits, operational observations, and documentation where required.- Organize and maintain project documentation, trackers, and shared resources.
Exposure & Learning- Gain firsthand exposure to executive operations and cross-department business coordination in a regional-scale organization.- Observe how business performance, operational priorities, and strategic initiatives are tracked and managed.- Build practical understanding of project management, business operations, and cross-functional coordination in a fast growing organization.
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The MYSG Customer Happiness Manager is responsible for leading end-to-end customer support operations, driving customer experience improvements, and building a high-performing service team across Malaysia and Singapore.
This role oversees operational performance, SOP governance, workforce planning, stakeholder collaboration, and customer journey enhancements to ensure consistent, efficient, and customer-centric service delivery across all touchpoints.
The position also plays a key role in strengthening service quality, operational scalability, and continuous improvement initiatives aligned with business and customer needs.
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