Conduct high-volume outbound calls to debtors to follow up on outstanding payments, with a target of approximately 80 accounts per day.
Engage professionally with debtors to understand their financial situation and discuss suitable repayment plans or loan restructuring options to regularise overdue accounts.
Follow up consistently on assigned accounts and monitor payment commitments to achieve collection targets.
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Candidates should possess strong communication and interpersonal skills, including clear telephone etiquette, negotiation abilities, and customer service orientation.
Candidates should possess basic analytical and problem-solving skills, including the ability to review account information, assess repayment options, and identify potential risks.
Candidates should possess sound organizational and time-management skills, including the ability to manage multiple accounts, meet targets, and maintain accurate documentation.
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Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.