1. Customer Order Fulfilment

Process customer enquiries, RFQs, quotations, Sales Orders, and delivery arrangements.
Maintain accurate Sales Orders, delivery schedules, shipment records, and order tracking in the ERP/MRP system.
Monitor order status and ensure timely updates in the system.
Process Customer Call-Offs and create Job Releases in the ERP system.
Monitor contract balances and customer forecasts, providing regular updates and reminders.
Coordinate closely with Production, Engineering, Purchasing, Quality, and Logistics to ensure on-time delivery.
Monitor production progress, material availability, and supplier deliveries.
Coordinate shipment arrangements and resolve delivery issues promptly.

2. Customer Communication

Communicate professionally with customers regarding order status, deliveries, and shipment schedules.
Handle customer enquiries and complaints in a timely manner.
Coordinate with internal departments to investigate and resolve customer issues.
Build and maintain positive customer relationships through effective communication.

3. Operations Support

Support continuous improvement initiatives to enhance operational efficiency.
Assist in monitoring operational performance and identifying process improvement opportunities.
Ensure operational data is accurate and up to date in the ERP/MRP system.
Support cross-functional collaboration to achieve business and customer delivery objectives.

Delivery Jobs in Jelutong - November 2026 - Urgent Hiring

Operations & Supply Chain Executive