Job Summary:

The Operations Executive / Senior Executive (Outlet, Vending Machine & Café) is responsible for supporting day-to-day operations across multiple retail outlets, vending machine networks and café locations. The role ensures SOP compliance, coordinates between outlets, HQ and third-party logistics, oversees omnichannel order fulfillment (physical and e-commerce), maintains inventory accuracy (AutoCount), and provides operational support, monitoring and training to maintain consistent performance across physical and digital touchpoints.

Key Responsibilities:

Operational Support & Compliance:

Ensure physical outlets, cafés, and vending machines adhere to Standard Operating Procedures (SOPs), cleanliness, and safety standards.
Conduct routine store visits and execute basic operational audits.
Follow up on corrective actions for non-compliance and operational bottlenecks.

Omnichannel & Multi-Outlet Coordination:

Monitor daily operations across all assigned physical outlets, cafés, and automated vending machines.
Act as the primary liaison between HQ, on-site store teams, and the digital fulfillment crew.
Assist in resolving day-to-day operational and technical issues at the outlet level.

E-Commerce & Last-Mile Delivery Management:

Oversee incoming online sales pipelines and ensure orders from third-party delivery platforms (Grab) and the internal e-commerce platform (Kiah Store) are processed by the outlets without delay.
Coordinate with on-demand logistics providers (e.g., Lalamove, Grab Delivery) for rider dispatch, item handovers, and timely deliveries.
Maintain digital menu and catalog accuracy across Grab, Kiah Store, and physical store shelves.

Inventory, Logistics & System Controls:

Maintain stock accuracy in the AutoCount system and reconcile real-time stock deductions between physical sales, vending machines, and online channels.
Monitor stock levels, execute stock transfers, and coordinate replenishment cycles between central warehouse, sister company outlets, and company branches.
Track inbound deliveries, audit physical stock updates, and troubleshoot inventory discrepancies or high wastage.

Team Support & Training:

Assist in onboarding and basic training of frontline store staff, baristas, and digital order-packers.
Support store supervisors/managers in daily shift deployments and operational troubleshooting.
Monitor staff attendance, workplace discipline, and performance issues.

Sales, KPI & Performance Monitoring:

Assist in preparing, reviewing, and cross-checking daily cash closes and digital payment summaries.
Monitor KPIs including sales velocity, stock movement, platform cancellations, and food/product wastage.
Escalate persistent performance issues and structural bottlenecks to management.

SOP Implementation, Store Setup & Promotions:

Ensure store teams follow company policies on handling online dispatch riders and live inventory tracking.
Support setup, layout creation, and grand opening activities for new outlets or vending locations.
Support execution of physical merchandising plans alongside digital campaigns.

Issue Handling & Customer Troubleshooting:

Handle daily retail complaints, vending machine transaction failures, and delivery disputes.
Escalate major system failures or severe complaints to management with proposed solutions.

Delivery Jobs in Jelutong - November 2026 - Urgent Hiring

Manage Alert

Operations Executive - Senior Executive (Outlet, Vending Machine - Café)

Inventory - Distribution Center (DC) Executive