to ensure that the team conduct health check, conduct application monitoring, handle customer queries, investigate incidents reported, resolve the incidents and apply fixes and also to ensure that incidents reported are tracked and resolved till closure
Act as a focal point for all support related queries and issues
Review transition plans, enhancement milestones and deliverables in consultation with support teams and customer
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to ensure that the team conduct health check, conduct application monitoring, handle customer queries, investigate incidents reported, resolve the incidents and apply fixes and also to ensure that incidents reported are tracked and resolved till closure
to assist the Program Manager to train and guide junior team members.
Act as a focal point for all support related queries and issues
...
Oversee management and maintenance of physical and virtual/cloud infrastructure, including servers, storage, network devices, power and cooling systems
Ensure data center infrastructure is secure, reliable, scalable, and meets organizational business and operational needs
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to ensure that the team conduct health check, conduct application monitoring, handle customer queries, investigate incidents reported, resolve the incidents and apply fixes and also to ensure that incidents reported are tracked and resolved till closure
to assist the Program Manager to train and guide junior team members.
Act as a focal point for all support related queries and issues
...
Track and maintain accurate records of IT assets throughout their lifecycle (discovery, registration, deployment, tracking, maintenance, refresh, decommissioning, and disposal)
Support the maintenance of a centralised asset inventory repository as the single source of truth
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