1. Customer Communication

2. Quotation & Order Support

Prepare quotations, proforma invoices, sales orders, and job sheets using the CRM system
Update customers on order status, job progress, and delivery arrangements via the ERP system
Ensure all customer information, order details, and payment records are accurately maintained in the ERP system

3. Internal Coordination

Coordinate closely with Sales, Design, Production, Operation Support, and Delivery teams
Ensure smooth communication between customers and internal departments

4. Customer Relationship & Service Recovery

5. Sales Support

6. System, CRM & AI Improvement Involvement

Participate in customer service system improvements, including CRM data discipline, workflow standardisation, and follow-up process enhancement
Provide practical user feedback to improve ERP systems, CRM processes, customer service operations, and internal workflows

Why Join EAN Label?

Stable and growing packaging printing company
Opportunity to learn packaging, printing, customer service and business operations
Clear career growth path to Senior Customer Success Executive / Team Leader
Training provided for products, systems and customer handling
Performance incentive and annual bonus
Supportive working environment
Work with customers from different industries
Exposure to ERP, CRM, process improvement and AI-enabled workflows
Be part of EAN Label’s digital transformation and future-ready customer service journey

Desa Jobs in Kepong - November 2026 - Urgent Hiring

Technical Support Representative (Mandarin)