Work closely with cross‑functional teams to shape the end‑to‑end design of key journeys, from opportunity framing and discovery through to shipped product and post‑launch iteration.
Turn customer insights, competitive analysis and data into clear product bets, experience principles, and design decisions that move customer and business outcomes.
Design at multiple fidelities – from rough storyboards and flows to high‑polish UI and motion – to help teams think, decide, and ship at speed. Work closely with business and technology to shape roadmaps, scope solutions, and de‑risk complexity early with prototypes and experiments.
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You'll spend time with our wonderful research team. Together you'll try to understand the business goals of your project and, more often than not, meet the stakeholders to redefine the problem statement.
Once you know where you're going, it's time to tackle the behemoth tech systems and legal restrictions of a bank. Your product manager will become your best friend. You'll get a crash course in finance law.
We do respect the privacy of people with headphones-on, trying to avoid eye contact. So you'll have the time to actually produce work you're proud of.
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You'll spend time with our wonderful research team. Together you'll translate user insights into tangible designs that address customer needs while meeting the business goals of the project.
More often than not, You'll check on the latest relevant data, including product performance or revenue models, to get a better understanding of the problem and meet the stakeholders to redefine the problem statement.
Once you know where you're going, it's time to tackle the behemoth tech systems and legal restrictions of a bank. Your product manager will become your best friend. You'll message the tech lead more than your parents. You'll get a crash course in finance law. You will work closely with these buddies to help identify and prioritise their near and long term goals, and work out a product roadmap and strategy with them.
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Customer Journey Design: Design and execute the regional servicing journey strategy for Operations customer servicing touchpoints, ensuring holistic design. This involves reviewing reactive, proactive and preventive customer experiences to create seamless, integrated customer servicing journey and leveraging capabilities such as AI and customer science hyper-personalisation to fulfil customer servicing requests. This job entails need to engage, partner with regional CBWMO teams to ensure localized strategic alignment and execution.
Projects Delivery Excellence: Own and track key project deliverables to meet key outcomes, ensuring strong delivery discipline and data-driven performance management.
Stakeholder & Governance Management: Partner strategically with Retail and Wealth Platform owners, Data Chapter, Group Ops Capability Centre (GOCC), CCTR, CBWMO across the region, and Technology. Provide transparent communications on project progress, risks, and mitigation. Cultivate alignment across business, operations, and technology teams. Precisely track and adjust project milestones to achieve objectives.
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Act as a liasion between users, project managers & vendors on all project matters, including project deliverables which includes making presnetations, laison with various internal stakeholders
Manage end to end lift cylce of the projects, including quality, budget and timeline.
Direct involvement in all procurement matters from start to end, including calling of tenders to contract approvals.
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