* Provide general secretarial and administrative support to the Project Planning team, including typing, preparing reports, presentation slides, meeting minutes, and other project-related documents.
* Maintain and organize proper filing and document control systems to ensure efficient retrieval of project records and compliance with ISO 9001:2015 and ISO 45001:2018 standards.
...
Prepare Sales Quotations & Proposals – Prepare quotations, proposals, package details and pricing based on client requirements and events.
Handle Client Enquiries – Respond to customer enquiries through phone, WhatsApp, email or other communication channels and provide information on catering services and packages.
Coordinate Catering Orders & Events – Coordinate confirmed orders, event details, menus, quantities, delivery requirements and special requests with the relevant departments.
...
Act as the primary contact for customers and liaise with vendors on the service delivery to customers.
Assist customers in resolving service issues, complaints and claims compensation promptly.
Enhance service experience through delivering professionalism and empathy when dealing with each individual customer with varying needs and demands.
...