-Mempunyai sekurang-kurangnya Ijazah Sarjana Muda (Degree) dalam bidang Admin atau mana-mana yang berkaitan-Keputusan SPM yang baik-Mempunyai pengalaman pentadbiran, sale & marketing, pengurusan hartanah dan penyelengaraan bangunan.-Berkebolehan dalam berkomunikasi-Mempunyai personaliti yang menarik-Mempunyai pengetahuan dalam bidang admin-Mahir dalam kerja-kerja dokumentasi dan pengurusan-Boleh bekerja lebih masa-Boleh mengendalikan Microsoft Office dengan baik-Boleh bekerja dibawah pengawasan yang minima
Complete the registration process by inputting and retrieving information from a computer system, confirming pertinent information including number of guests and room rates.
Make appropriate selection of rooms based on guests’ needs, code electronic keys, confirms the room number and rates with a written confirmation.
Promote and administer Hilton marketing programs such as Hilton Honors for arriving guests, ensuring guests know the location of rooms containing room keys, tokens of our appreciation, gifts, etc., to guests.
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Fresh graduate, preferably Certificate/Diploma/Bachelor graduates in Customer Service, Mass Communication, Public Relation, Hospitality & Tourism, Marketing and Business program. School leaver (SPM/STPM) will be considered.
The ideal candidate must be physically presentable with high-confident appearance, sociable and fun-loving character.
Good interpersonal communication, especially in English (Spoken and written).
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To ensure the submission of reports as required by the Branch Manager/Person in Charge (PIC) at branch or any other departments are correct and submitted as per dateline given.
To ensure a systematic filing system and accurate documentation.
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Lead daily front office operations: Overseeing Front Office activities, including guest service, registration, room inventory, and adherence to policies and standards
Monitor and elevate service: Assist in tracking guest satisfaction, addressing service issues, and guiding the team to implement improvements that enhance the guest experience
Support revenue initiatives: Assist in promoting hotel services and executing up-selling tactics to drive room occupancy and revenue growth
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Deliver a warm welcome: Greet guests upon arrival and complete the check-in process, including verifying details, assigning rooms, issuing keys, and providing welcome materials or bell service assistance
Support efficient check-out: Process guest departures by verifying charges, handling payments, issuing receipts, and using the point-of-sale system accurately
Provide hotel and local knowledge: Demonstrate comprehensive knowledge of hotel offerings, room types, rates, promotions, and local area information to assist with guest inquiries
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Deliver a warm welcome: Greet guests upon arrival and complete the check-in process, including verifying details, assigning rooms, issuing keys, and providing welcome materials or bell service assistance
Support efficient check-out: Process guest departures by verifying charges, handling payments, issuing receipts, and using the point-of-sale system accurately
Provide hotel and local knowledge: Demonstrate comprehensive knowledge of hotel offerings, room types, rates, promotions, and local area information to assist with guest inquiries
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Manage daily hotel operations: Oversee the overall functioning of the property, including front desk, staffing, room inventory, guest service, and policy compliance during night shift.
Delight our guests: Bring an upbeat and friendly attitude to all guest interactions, respond promptly to inquiries, and resolve any issues in a friendly, efficient manner
Assist across departments: Step in to support operational roles as needed, including bell service or front desk coverage during breaks or high-volume periods
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