Provide first-level technical support, including installation, configuration, troubleshooting, and maintenance of hardware, software, networks, and systems.
Manage user accounts, access rights, and password-related requests.
Perform system updates, backups, and antivirus administration.
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Handling hotline calls and IT support requests professionally
Logging, categorizing, prioritizing, and assigning tickets accurately
Troubleshooting common IT issues related to Windows, Microsoft 365, Outlook, Teams, VPN, MFA, printers, basic networking, and enterprise applications
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Provide first-level technical support to employees for hardware, software, email, printer, network, and other IT-related issues through on-site, remote, telephone, or online support channels.
Install, configure, maintain, and troubleshoot desktops, laptops, printers, scanners, mobile devices, and other IT equipment to ensure smooth day-to-day operations.
Monitor, maintain, and troubleshoot office IT infrastructure, including network connectivity, Wi-Fi access points, printers, meeting room equipment, and other end-user technologies.
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Provide first-level technical support to employees for hardware, software, email, printer, network, and other IT-related issues through on-site, remote, telephone, or online support channels.
Install, configure, maintain, and troubleshoot desktops, laptops, printers, scanners, mobile devices, and other IT equipment to ensure smooth day-to-day operations.
Monitor, maintain, and troubleshoot office IT infrastructure, including network connectivity, Wi-Fi access points, printers, meeting room equipment, and other end-user technologies.
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