Manage daily website operations, including content uploads, updates, and maintenance such as event listings, metadata tagging, and digital record processing.
Act as a key point of contact for content update requests from internal teams and external stakeholders, ensuring timely and accurate execution.
Coordinate event approval workflows to ensure all content meets governance requirements, standards, and publishing criteria.
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Identify, research, and source suitable creators/influencers of different tiers (macro, mid, micro, nano) for brand campaigns across platforms such as TikTok and Instagram.
Build and maintain a strong creator pipeline/database across different creator verticals and categories such as Beauty, Tech, Lifestyle, Gaming, Parenting, Food & Beverage, and others as needed.
Conduct creator profile screening and relevance checks based on campaign objectives, target audience profiles, brand fit, and content style.
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The MYSG Customer Happiness Manager is responsible for leading end-to-end customer support operations, driving customer experience improvements, and building a high-performing service team across Malaysia and Singapore.
This role oversees operational performance, SOP governance, workforce planning, stakeholder collaboration, and customer journey enhancements to ensure consistent, efficient, and customer-centric service delivery across all touchpoints.
The position also plays a key role in strengthening service quality, operational scalability, and continuous improvement initiatives aligned with business and customer needs.
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Serve as the primary brand custodian for 2-4 assigned brands, ensuring seamless alignment between the brand's philosophy, positioning, marketing initiatives, and operational execution.
Translate brand philosophy into actionable marketing initiatives that drive awareness, reputation, and revenue.
Uphold brand standards across all touchpoints, including digital, in-store, media, and partnerships, adapting strategies for different formats (e.g., luxury fine dining vs. high-energy nightlife).
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Serve as the primary brand custodian for 2-4 assigned brands, ensuring seamless alignment between the brand's philosophy, positioning, marketing initiatives, and operational execution.
Translate brand philosophy into actionable marketing initiatives that drive awareness, reputation, and revenue.
Uphold brand standards across all touchpoints, including digital, in-store, media, and partnerships, adapting strategies for different formats (e.g., luxury fine dining vs. high-energy nightlife).
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