Complete daily operational tasks including quality inspection, policy and process optimization, queue assignment and handling escalations of the labelling project.
Work closely with respective project stakeholders and vendors to stay up to date with policy developments and provide feedback on implementation and execution.
Performing daily audits on internal systems, monitoring specialist's quality scores and providing analysis of errors and feedback to respective teams (R&D & Product Manager).
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Support the team in driving end-to-end growth initiatives across assortment, traffic, conversion, and seller performance through data analysis and structured problem solving.
Assist in strategic projects and growth experiments, including promotional mechanics, subsidy programs, flash sales, and other platform initiatives to improve business performance.
Analyze user behavior, marketplace trends, competitor activities, and business performance to identify growth opportunities and generate actionable insights.
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Campaign planning for category events, Super brand day and other major seller & brand marketing campaigns with TikTok
Comprehensive understanding for Live-streaming content operation and product assortment strategy
Work as a Campaign Executive with related stakeholders to ensure the campaign is running smoothly, including promotion setting, creator sourcing, product delivery track, and communication with cross functional teams
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Data Analysis & Reporting: Work closely with the team to gather, analyze, and interpret operational data to improve efficiency and achieve business goals. Generate regular operational reports to support the team.
Operations & System Support: Support the setup and maintenance of system tasks, collaborating closely with the operations team to ensure smooth task execution and onboarding for sellers.
Data Visualization: Assist in designing, creating, and maintaining data visualizations and interactive dashboards.
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