Manage day-to-day operations and performance of Shopee and Lazada, including product listings, pricing, stock availability, promotions, and campaign submissions
Ensure product information, images, pricing, vouchers, and promotional mechanics are accurate and updated across all platforms
Maintain overall store performance, seller ratings, account health, and platform compliance
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Respond promptly and professionally to customer enquiries via WhatsApp, social media, live chat, marketplace chat, phone calls, and email
Assist customers with order placements, payment verification, delivery tracking, product enquiries, exchanges, returns, refunds, and after-sales support
Handle customer complaints professionally and provide effective solutions to ensure customer satisfaction
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We are looking for motivated and result-oriented E-Commerce Sales Specialist. This individual will be reporting to Managing Director and will be responsible for Agaatt Outlet store in Shopee & other marketplaces, oversee and manage daily operations, customer service, marketing, deliveries, etc. This role requires strong interpersonal skills, strategic mindset, and ability to drive sales through effective channel.
Drive the overall sales & marketing strategy of the Royal Canin online business in view of the competition, trends & complexity within Malaysia & Singapore market.
Own and deliver GMV, revenue, profit and market share targets for the e-Commerce channels.
Develop annual Joint Business Plans (JBPs) with major platforms (Shopee, Lazada, TikTokShop, Q-Commerce).
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Design website mockups in Figma — landing pages, campaign pages, and content pages for e-commerce brands, using AI tools to accelerate ideation, generate visual assets, and explore layout directions faster.
Build content pages using page builders — once our developers complete a site, you take over: assembling promotional pages, product landing pages, and campaign content directly in Shopify (theme editor / PageFly / Shogun), WordPress (Elementor / Gutenberg), or Magento Page Builder. No coding required — but you must be comfortable working inside these platforms.
Use AI to raise quality and speed — image generation and cleanup, copy drafting with the marketing team, resizing and adapting assets across channels, and continuously finding better ways to work.
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Manage the day-to-day operations and overall commercial performance of TikTok Shop.
Track key performance indicators including GMV, traffic, conversion, product performance and campaign results, and identify opportunities to drive growth.
Manage product listings, assortment, merchandising and promotional strategies to maximise sales and product visibility.
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Assisting in the development of audit programmes that address the objectives of the scope of work, and completing audit work papers and testing results that adequately support audit findings and work performed, in accordance with internal audit standards;
Preparing draft deliverables including audit reports and presentation materials for Management or the Audit Committee’s purview;
Perform data analytics to identify anomalies and trends, and summarising results of the exercise in a concise yet detailed manner;
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Develop and review marketing and business plans in collaboration with internal teams and clients to achieve overall business objectives and profitability for the Medical Devices business, with a focus on Point-of-Care Testing (POCT)
Oversee new product launches end-to-end, including launch planning, roll-out timelines, sample preparation, and display standards, while continuously reviewing sales trends to enhance marketing activities and achieve sales targets
Lead market research and competitive intelligence gathering to assess customer attitudes toward current and new products, and present strategic recommendations and innovative ideas to senior management to address market challenges and opportunities
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