Own production support for core platform integrations
Monitor, triage, and resolve production issues across airline distribution, travel commerce, and integration services, ensuring minimal disruption to live operations.
Act as the technical interface for external systems
...
Provide day-to-day system supportMonitor and support live production systems to ensure platform availability, stability, and performance.
Incident triage and resolutionInvestigate alerts, errors, and user-reported issues, perform initial diagnosis, and resolve or escalate issues appropriately based on impact and severity.
Support platform users and partnersAssist internal teams and external partners with system-related issues such as configuration errors, access problems, data discrepancies, and operational questions.
...