Handle on-site and online consultations (Xiaohongshu, Douyin, etc.), professionally answer questions about courses, fees, faculty, etc., provide demand-oriented suggestions, and do not exaggerate course effects
Follow up with potential and consulting customers: conduct the first follow-up call within 3 days and follow up once a week, resolve customer doubts, promote enrollment conversion, and achieve enrollment targets (This position has performance appraisal and clear KPIs, linked to performance)
Follow up on the learning progress and satisfaction of enrolled students at least once a week, assist in solving learning problems, and guide existing students to refer new ones
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