Provide first level support to all phone/ email enquiries whilest meeting service level and SOP standard.
Identify Customer’s needs, clarify enquiries/ complaints and resolve them in a prompt and professional manner.
Coordinate with Internal Departments and escalate the unresolved issues to the second level support tem and esure all cases are followed through to closure.
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- Set up, install and dismantle event equipment at event venues.- Test all equipment before the event and troubleshoot technical issues during the event.- Ensure all equipment is properly handled, transported and stored after the event.- Conduct equipment checking before and after each event.- Handle sound system, speakers, microphones, mixers and audio equipment.- Assist with lighting, LED screens, TV displays and AV equipment setup.- Set up stage, truss, cabling and power distribution according to event requirements.- Follow company SOP and safety procedures during setup and dismantling.Salary :Monthly Allowance RM600 + Event Commission + Outstation Allowance + Claims
Event Technical Support
Audio & Sound System
AV Equipment Setup
Equipment Troubleshooting
LED Screen Setup
Lighting System
Equipment Testing & Maintenance