Ensuring focus on understanding customer demands & pain points, and solving of customer problems to improve customer satisfaction and increase customer loyalty.
Ensure Project is executed and delivered as per customer expectations.
Coordinate the purchase of equipment, material and services in a timely and efficient manner based on the contractual schedule and project specifications.
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Develop and execute the end-to-end commissioning strategy for assigned projects, ensuring compliance with design, standards, and client acceptance criteria.
Lead integrated systems testing (IST) and total system commissioning, managing cross-disciplinary sequencing and dependencies.
Act as the technical authority for commissioning across all critical systems, including electrical (UPS, generators, switchgear), mechanical (chillers, CRAC, pumps), and BMS/controls integration.
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Implementing proactive promotional activities, including technical presentations, demonstrations, seminars, educational material, and technical development of projects and solutions for the customer target group with marketing, sales and segment team.
Providing customer support by responding to technical questions, supporting design advisory and performing electrical calculations for the design institutes and technical consultants to enable project prescription.
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Perform daily operations and maintenance in data center for facilities and utilities, including monitor and record readings of equipment in Data Center such as UPS, temperature, CRAC unit, humidity.
Perform daily monitoring to customer equipment, uplinks and sites using monitoring tools
.Monitor regular maintenance carry out by vendor and assist support for engineers.
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