Solution Implementation: Translating business and operational requirements into scalable AI capabilities that automate workflows and augment decision-making.
AI Agent Integration: Integrating AI agents with observability, telemetry, event management, and operational monitoring platforms to enable intelligent automation and incident response.
Performance Optimization: Monitoring and optimizing agent performance through model evaluation, prompt refinement, and logic enhancements to improve accuracy and reliability.
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We are looking for a Software Engineer / Senior Software Engineer to join our team for the development of our next-generation POS+ platform. The ideal candidate should have hands-on experience in POS systems, retail solutions, Windows application development, and modern .NET technologies. The role involves designing, developing, and maintaining POS applications, integrating with various retail hardware devices, and building scalable synchronization mechanisms between offline and online.
Design, develop, and maintain POS+ applications using modern .NET technologies.
Develop Windows desktop applications using WPF.
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Shift leadership & execution: lead operators/ technicians, coordinate schedules and RM readiness with Planning/Warehouse, and deliver daily production targets with strong discipline.
Line performance & troubleshooting: monitor line efficiency and quality, resolve equipment/ process issues fast, and minimize downtime, waste, and shortfalls.
Lead and deliver the frontend part of the design system
Help improve the design system by supporting other engineers in their work and strengthening collaboration across teams
Create usable design system assets that meet and go beyond accessibility standards and continuously improve them in line with design system best practices and guidelines
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Collaborate with the sales team and lead deep-dive sessions with customers to understand their current infrastructure, pain points, and future goals, and translate them into technical solutions
Conduct live product demonstrations, presentations, and manage Proof of Concept (PoC) evaluations to prove the value of proposed solutions
Provide pre-sales support, including preparing bill of materials, technical proposals, and technical specifications
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The ideal candidate has previous experience in effectively coping with a fast-paced, high-pressure role in a constantly changing business environment. He/she will be strongly team-focused and have proven communication skills. The candidate is flexible and willing to work variable shift patters.
Preferably the suitable candidate has a technical aptitude and a basic understanding of various hardware, software and Microsoft operating systems.
Ideally, candidates will have previous experience working within a technical support environment/customer service environment, delivering front-line service directly to customers, preferably within an international company. Previous call center.
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Focus on the Family Malaysia (FOFM) is a not-for-profit organisation dedicated to helping families thrive. Since 1997, we provide relevant, reliable and reproducible programmes, trusted resources, and family counselling services that strengthen relationships in marriage, parenting, and youth. We partner with like-minded individuals and organisations to nurture, support, and protect time-honoured values and the institution of the family – because we believe strong families build strong communities.
We are looking for a hands-on and resourceful IT & Systems Lead to independently manage and strengthen FOFM’s technology environment. This role oversees IT systems, supports day-to-day technology needs, and drives practical improvements across infrastructure, CRM capabilities, digital operations, and systems integration. The ideal candidate enjoys a broad scope of responsibilities and is passionate about using technology to enable smarter, more effective ways of serving our mission.