Company Description HexoSys Group, founded in 1998 and headquartered in Kuala Lumpur, Malaysia, provides cutting-edge software, FPGA, and firmware design, implementation, validation, and support services to high-tech companies worldwide. Recognized as an MSC status company, HexoSys delivers tailor-made solutions across domains such as Artificial Intelligence, Machine Learning, and the Internet of Things. The company has successfully delivered over 220 products, including protocol analyzers, exercisers, performance analyzers, jammers, and compliance tests for a global clientele of equipment manufacturers and service providers. HexoSys solutions are used to analyze, troubleshoot, and test devices utilizing interconnect protocols such as PCI Express, USB, SATA, Fiber Channel, DDR3/DDR4, and more. A diverse, highly motivated, and multicultural team drives HexoSys’ mission to be a trusted catalyst for technological advancement, supporting clients from pre-development consultation through post-development services.
Job Requirement:
BSEE/BSCE (Masters preferred) & outstanding hands-on FPGA design and development experience on either Altera or Xilinx.
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Provide technical support and solutions to ASUS Authorized Service Centres and service partners through the ticketing system, ensuring cases are resolved within the agreed Service Level Agreement (SLA).
Monitor and follow up on technical support tickets to ensure timely resolution and proper case closure.
Perform technical diagnosis and troubleshooting for hardware-related issues, including identifying faults and recommending appropriate corrective actions.
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Minimum CEFR C1 English proficiency (written and verbal) is mandatory.
Candidates must demonstrate advanced English reading comprehension, written communication, and analytical capabilities sufficient to make accurate moderation and annotation decisions.
Strong ability to read, understand, analyse, classify, evaluate, and make accurate decisions on English-language content.
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Main point of contact for all invoicing services, including issuance of billing, performing adjustments and resolving discrepancies and disputes in accordance with policy.
Ensure accuracy, completeness, timeliness, and quality in the issuance and delivery of customer invoices within the agreed SLA.
Understand and ensure that the correct GST/VAT/Service Tax is applied on revenue and invoices.
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Main point of contact for all invoicing services, including issuance of billing, performing adjustments and resolving discrepancies and disputes in accordance with policy.
Ensure accuracy, completeness, timeliness, and quality in the issuance and delivery of customer invoices within the agreed SLA.
Understand and ensure that the correct GST/VAT/Service Tax is applied on revenue and invoices.
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