Ensure all owned, hired equipment meets legislative and operational standards.
Ensure the utilization of equipment adhered to the regulatory, product and customers’ requirements.
Coordinating with internal department and external parties on equipment survey inspections, modifications, preparations according to the requirements.
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Advises on the design and development, the batch jobs, solutions and unit tests with a focus on test-driven development
Ensures the timely delivery of technical solutions while following development best practices to ensure long-term viability and scalability of customizations
Advises on technical guidance regarding the development of applications to support business and product strategies
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Provide first-line IT support and request fulfilment through ServiceNow across Microsoft 365, Entra ID, endpoint, connectivity, and security-related services.
Own and manage incidents and service requests from initial contact through to resolution or effective escalation, ensuring SLA compliance.
Deliver clear, timely, and professional communication to users throughout the entire ticket lifecycle.
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Lead and manage a team of technical personnel, including Team Leaders, Field Service Engineers and Technical Customer Service Coordinator ensuring effective service coverage across Malaysia.
Mentor and coach Team Leaders to strengthen technical capabilities, leadership skills, and the effective resolution of technical issues and customer complaints.
Oversee Malaysia technical service operations, ensuring timely response, continuous improvement of high customer service standards, and excellent customer satisfaction.
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Perform waterproofing and general construction works at project sites.2. Carry out surface preparation, cleaning, hacking, grinding, and patching works.3. Mix and apply waterproofing materials according to work requirements.4. Handle tools, equipment, and construction materials.5. Ensure work areas are clean and safe.6. Follow site safety requirements and instructions from the Site Supervisor.7. Perform other site-related duties as assigned.
To provide IT support to retail outlets and head office
Maintain and troubleshoot problems with computer systems - hardware & software, server, e-mail, network, CCTV, PABX, visual & audio system and peripheral equipment; provide solutions and carry out repairs where required
Be the contact for commercial queries, leading the resolution in a client-focused and timely manner in cooperation with Client Liaison and Commercial teams. To be able to identify, investigate and coordinate the resolution of data, process, or product related queries
Plan and execute a complex daily personal workload and support to meet departmental and company schedules
Analyze and identify gaps and areas for improvement in coding, data input validation and client instructions environments (CIP - Consumer Information Platform) and drive the convergence of processes and tools
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