Primary responsibilities for this role are to provide post-sales support and to develop the support strategy for new products.
Uses in-depth technical or scientific knowledge and product expertise to research and resolve product support escalations. May interact directly with customers or provide deep support internally to Field Service Engineers, Remote Engineers, or customer call center personnel.
For new products ensures support plan, repair levels, and production support plans are developed and implemented.
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Lead time and motion studies, establish standard times, and drive cycle time reduction initiatives across production lines.
Perform advanced line balancing, manpower optimization, and resource planning to maximize throughput and minimize waste.
Develop, maintain, and enhance capacity models to support strategic production planning, capital expenditure justification, and long-term site roadmaps.
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Creating and Maintaining Data Visualizations: Develop and manage data visualizations, reports, and dashboards using Microsoft Power BI and other tools, including tasks like data extraction, transformation, modeling, and loading (ETL) in platforms like Cognite.
Running Queries and Scripts: Execute DAX queries, Python scripts, and functions within Power BI to enhance data analysis and reporting capabilities.
Statistical Analysis: Systematically collect, process, and perform statistical analyses on data sets to derive meaningful insights.
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In the Cluster Delivery Organization, Business Specialists, Business Experts, Engineer Specialists, Engineers, and Product Owners work together in a team. Agile methods help employees perform their functions by enabling a fast and flexible response to changing conditions and customer needs through an iterative approach and continuous development of new solutions.
End-to-end Database Tools Programming and Integration (for Oracle / MS-SQL / PostgreSQL) to design, develop and optimize data architecture including writing complex data handling stored procedures, packages, functions and covering database performance analysis using "SQL,PL/SQL,PL/pgSQL,T-SQL,Python,Perl,API, Power Shell" programming tiers, crash diagnostics and 3d level support, collaboration on Database automation workflows on Linux and Windows platforms, technical guidance during infrastructure maintenance or platform migrations. and acts in the role of the Cell Member together with Database Administration and Database Automation engineers.
The engineer has an agile and digital mindset that always adapts to the current requirements using the appropriate development options.
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Minimum qualification is a Diploma in Electronics/Microelectronics.
The candidate should have Failure Analysis experience in Package or Die level FA or Reliability analysis experience for a minimum of 1 year and above in semiconductor manufacturing related company.
Well versed in using FA & Rel related equipment such as Microscope, Parametric Analyzer, X-ray, CSAM, SEM-EDX, Decapper, TDR, Micro Prober station, FTIR, HAST, Bake oven, Reflow machine, TC chamber, Burn in oven and etc.
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Plan, Develop & Customize MES : Plan, support, customize, and further develop the Manufacturing Execution System (MES), including managing installations on container infrastructure and ensuring alignment with the template team, BMI team and supplier (Critical Manufacturing).
Requirement Engineering & Supplier Coordination: Define, document and track requirements with the supplier, translate user needs into features/user stories/tasks in DevOps, and ensure adherence to source‑code management processes.
Process Design, Configuration & Master Data Management : Streamline, configure, and customize MES processes, including creating suitable master data and preparing new process concepts for user-level presentation and explanation.
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