Own and manage the end-to-end operational workflow across all channels, from order placement to fulfilment and delivery. Ensure that systems, processes, and people are aligned to keep operations running smoothly.
Take ownership of escalated operational issues from Customer Service, B2B, Retail, and E-commerce. Manage and follow up on cases until fully resolved, including wrong/missing items, packing errors, product defects, stock discrepancies, delivery problems, refunds, and payment issues.
Coordinate with Inventory, Production, Printing, Creative, Customer Service, E-commerce, and Accounts to resolve cross-department issues and maintain alignment.
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Troubleshoots equipment (AOI, SPI, reflow), and collaborates with production/quality teams for continuous process improvement, ensuring high-yield, defect-free electronics manufacturing. Responsible or support for technical handshake and knowledge transfer to Operations.
Generate and update relevant documents, eg Process Specification, PFMEA,DFMEA, Master FMEA, OJTI, T32, PDR.
Support prototype and development samples builds.
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