Administer, configure, monitor and troubleshoot LAN/WAN, switching, routing, wireless, VoIP and other network infrastructure across NDBS environments.
Provide Level 3 network engineering support, including advanced troubleshooting, incident resolution, root-cause analysis and resolution of complex network issues.
Administer and troubleshoot FortiGate firewalls, including configuration, policy management, NAT, VPN and high availability (HA).
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Contract layer — OpenAPI generated from the backend, Orval-codegenned into typed hooks consumed by the frontend. This is the spine of the system, and you'll touch both sides of it
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Provide Tier 2/3 technical support, troubleshooting complex hardware, software, network, and system issues through phone, email, chat, and remote assistance.
Diagnose root causes using logs, system data, code review, and basic SQL queries; implement fixes, workarounds, and configuration changes.
Monitor and maintain IT systems, hardware, operating systems, applications, and network connectivity; assist in deployments, migrations, and integrations.
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Review and interpret drawings, technical specifications, method statements, and project documents.
Managing compliance with quality assurance policies, standards, and project specifications.
Interacting with clients to understand their objectives and represent their best interests in sourcing, commissioning, or providing recommendations
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To participate in FA (first article) / NPI (new product introduction) activities such as CAD modelling, tool and jig design / selection and product testing support (test cut)
To support FA/NPI activities, resolving all fixture design issues, ensuring it meets the required project timelines at the target cost
To design the fixture to clamp the machine part in the most effective manner
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Service Engineer is responsible for providing the company's after-sales technical and services supports. Provide technical advices, recommend scheduled overhauls, life cycle parts replacement. Assist in product roll-out and start-up, maintain current equipment and resolve faults as required. Ensure 24x7 standby services through a rotational duty schedule. May provide supports in a pre-sale through post-sale capacity. Product include but not limtied to transformer, medium voltage switchgear, Ring-Main-Unit (RMU), Air-Circuit-Breaker (ACB)
Responsible for technical and administrative support activities including installation, testing, commissioning, repair, modifications, preventative maintenance, troubleshooting, engineering change upgrades, etc
Ensures adequate records and systems are maintained. Maintains communication with design management and specialists in resolving technical problems and/or bringing problems to the design department’s attention
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Candidates should possess strong Sales Engineering skills, including the ability to translate technical requirements into practical solutions and proposals.
Candidates should possess solid Technical Support capabilities to assist clients with product specifications, troubleshooting, and solution implementation.
Candidates should possess effective Communication skills to present technical information clearly and collaborate with clients, partners, and internal teams.
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Managing/coordinating service provider performance including tracking work order completion and validating invoices as needed. Provide facility specific assistance to the project management team as needed or requested.
Ensure all site management and operations practices comply with company and client standards.
Communicate/Escalate with appropriate parties (facility manager, client, OEM vendors, etc.) as needed.
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Designing, developing, and deploying machine learning models and AI solutions to solve business challenges in operations, maintenance, forecasting, and process optimization.
Architecting end-to-end ML workflows, including data preparation, feature engineering, model development, validation, and production deployment.
Conducting exploratory data analysis, feasibility assessments, and proof-of-concept (POC) initiatives to evaluate business value and technical viability.
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Perform electrical wiring, troubleshooting, and repair on mobile equipment, including control panels, sensors, switches, lighting, and electrical components
Diagnose and repair hydraulic systems, including hydraulic pumps, valves, cylinders, hoses, motors, and fittings
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Solution to Quality Monitoring board, document retention record, document approval (paper-based process) with electronic records and software application;
Genba investigation at in process and part to identify root cause, block and take countermeasure;
Produce investigation report and present to management finding;
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