Lead and manage a team of technical personnel, including Team Leaders, Field Service Engineers and Technical Customer Service Coordinator ensuring effective service coverage across Malaysia.
Mentor and coach Team Leaders to strengthen technical capabilities, leadership skills, and the effective resolution of technical issues and customer complaints.
Oversee Malaysia technical service operations, ensuring timely response, continuous improvement of high customer service standards, and excellent customer satisfaction.
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M&E Operations & Maintenance: Oversee M&E operations, preventive and corrective maintenance, emergency repairs and inspections to ensure reliable building services and minimum downtime.
Retail Fit-Out & AEI: Provide technical advice and support for retailer renovation, fit-out, AEI and upgrading projects from design review through to completion.
Technical Drawing & Design Review: Review M&E drawings, specifications and technical submissions, provide technical comments and ensure proposals meet mall requirements and relevant standards.
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Advises on the design and development, the batch jobs, solutions and unit tests with a focus on test-driven development
Ensures the timely delivery of technical solutions while following development best practices to ensure long-term viability and scalability of customizations
Advises on technical guidance regarding the development of applications to support business and product strategies
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Provide first-line IT support and request fulfilment through ServiceNow across Microsoft 365, Entra ID, endpoint, connectivity, and security-related services.
Own and manage incidents and service requests from initial contact through to resolution or effective escalation, ensuring SLA compliance.
Deliver clear, timely, and professional communication to users throughout the entire ticket lifecycle.
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To provide IT support to retail outlets and head office
Maintain and troubleshoot problems with computer systems - hardware & software, server, e-mail, network, CCTV, PABX, visual & audio system and peripheral equipment; provide solutions and carry out repairs where required
Assist the Head in developing and implementing the University’s annual audit plan, including audit planning, fieldwork, working papers, findings and audit reports.
Maintain proper documentation and records of audit assignments, findings and related reports to ensure effective tracking and compliance.
Liaise with Heads of Departments, Schools, Business Support Units, staff and relevant external parties on audit, operational and administrative matters.
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The British American Tobacco Group in Selangor, Malaysia, seeks a Test Manager to lead the Test Management service pool across project-based and routine testing activities. You will govern testing strategies, plans, execution, defects, reporting, and closure, ensuring quality and timely delivery.
Ideal candidates have 5+ years in testing/QA and strong experience with ADO, KPI dashboards, and Power BI, plus vendor and stakeholder management capabilities.