Lead and manage a high-performing 24x7 OS Platform Services team responsible for supporting mission-critical and business-critical applications across Windows, Unix, and Linux environments.
Own end-to-end service delivery, platform availability, operational excellence, service reliability, and customer satisfaction for enterprise operating system platforms.
Establish and drive operational governance, service management best practices, and continuous service improvement initiatives to achieve high availability, strong service performance, and operational resilience.
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Provide day-to-day support to finance users across reporting tools, data models and business systems.
Troubleshoot system, reporting and data issues accurately and promptly, with particular focus on minimizing disruption to month-end and reporting cycles.
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Support the DC Operations Manager in maintaining 24/7 operational readiness of the data centre environment to ensure maximum uptime, service reliability, and compliance with internal and external service level agreements (SLAs).
Collaborate with GPUaaS IT Operations teams to coordinate the deployment, onboarding, relocation, and decommissioning of GPU and IT equipment.
Perform electrical load balancing assessments, failover analysis, and support air-cooled and liquid-cooled infrastructure operations.
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Responsible for the design and build of the managed Wifi Services platforms and Infrastructure
Responsible Technologies Proof-of-Concept with principal vendors and supporting Proof-of-Value with customers.
Support product management team in defining and coordinating the scope of works with various stakeholders like Architecture Offices, Global Competencies, Product Management, Technical Pre-sale, Global Fulfillment, Global Competencies and so on.
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Support the DC Operations Manager in maintaining 24/7 operational readiness of the data centre environment to ensure maximum uptime, service reliability, and compliance with internal and external service level agreements (SLAs).
Collaborate with GPUaaS IT Operations teams to coordinate the deployment, onboarding, relocation, and decommissioning of GPU and IT equipment.
Perform electrical load balancing assessments, failover analysis, and support air-cooled and liquid-cooled infrastructure operations.
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