• Manage daily technician dispatch and work schedules• Oversee servicing, preventive maintenance and breakdown jobs• Monitor service contracts, PM schedules and client escalations• Oversee HVAC / ACMV installation and retrofit projects from award to handover• Review quotations, technical proposals and variation orders• Manage project costing, budgets and margins• Coordinate with technicians, engineers, admin staff, subcontractors and suppliers• Oversee job orders, invoicing, documentation and operational flow• Lead and manage technicians, service engineers and back-office staff