Manage, track, and coordinate the provisioning of telecommunications services, including international leased circuits, global internet, and transport circuits.
Ensure service implementations are delivered according to project schedules, customer requirements, and operational standards.
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Coordinate the end-to-end provisioning, implementation, testing, and activation of International Leased Circuit (ILC) services in collaboration with customers, field service teams, and partners.
Manage work orders for service provisioning, changes, and cessations while ensuring compliance with established operational processes.
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Coordinate the end-to-end provisioning, implementation, testing, and activation of customer Transport (Layer 2) services in collaboration with customers and field service teams.
Manage service provisioning, change requests, and service cessation activities in accordance with established operational processes.
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Provide 1st and 2nd level operational database support on functions associated with maintenance of Oracle Server databases plus MSSQL/SQLMI/MYSQL/POSTGRES/Mongo cluster/standalone onprem/cloud including administration, performance , security &hardening, back-up,dataguard configuration and maintenance, reporting, and recovery procedures.
Assist and respond promptly to incident, investigate & provide permanent resolution of incidents escalated.
Manage database changes through change request process & provide status reports to the relevant parties.
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Plan, coordinate, and prioritize activities to ensure timely and effective resolution of desktop support requests and incidents.
Serve as the primary point of contact for escalated technical issues and complex problem resolution including senior or Top Executive staff
Collaborate with other IT teams and stakeholders to ensure seamless integration and alignment of desktop support services with overall IT strategies and initiatives.
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Lead and manage a high-performing 24x7 OS Platform Services team responsible for supporting mission-critical and business-critical applications across Windows, Unix, and Linux environments.
Own end-to-end service delivery, platform availability, operational excellence, service reliability, and customer satisfaction for enterprise operating system platforms.
Establish and drive operational governance, service management best practices, and continuous service improvement initiatives to achieve high availability, strong service performance, and operational resilience.
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Plan, coordinate, and prioritize activities to ensure timely and effective resolution of desktop support requests and incidents.
Serve as the primary point of contact for escalated technical issues and complex problem resolution including senior or Top Executive staff
Collaborate with other IT teams and stakeholders to ensure seamless integration and alignment of desktop support services with overall IT strategies and initiatives.
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