Skyf.IT, a Singapore based company, provides ICT Professional Services and Outsourcing Services to our value clientele base comprising of multinational as well as local corporations. Our customers are from various industries including manufacturing, logistics, government and education and financial services sectors.
User Support: Deliver L1 technical assistance across service desk, email, phone, chat, and onsite channels.
Ticket Management: Log, classify, prioritize, update, and resolve incidents and service requests in ITSM systems (e.g., ServiceNow, Jira).
Endpoint & App Troubleshooting: Resolve issues across Windows 10/11 desktops, Microsoft 365, printers, peripherals, and standard line-of-business software.
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Resolve a wide range of technical issues remotely using troubleshooting skills to ensure customer satisfaction within assigned modalities
Register, prioritize, and document customer service requests from multiple channels in the service management system for efficient resolution and follow-up
Record detailed service activities including diagnostics, troubleshooting steps, resolutions, and case statuses to support case management and future reference
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Provide post-sales project implementation, onsite support and coordination
Provide break-fix support including, but not limited to, machine inspection, system checklist creation, preventive maintenance, troubleshooting and replacement of hardware level, troubleshooting of operating system, incident ownership and customer management
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