Provide proactive and reactive engineering support for partners, independently managing complex outages to ensure high partner satisfaction
Troubleshoot large-scale distributed systems and partner integrations, maintaining reliable systems through thorough debugging, root-cause analysis, and follow-up improvements
Leverage AI tools to accelerate troubleshooting, automate repetitive tasks, and scale your impact with an 'AI native' mindset
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Provide proactive and reactive engineering support for partners, independently managing complex outages to ensure high partner satisfaction
Troubleshoot large-scale distributed systems and partner integrations, maintaining reliable systems through thorough debugging, root-cause analysis, and follow-up improvements
Leverage AI tools to accelerate troubleshooting, automate repetitive tasks, and scale your impact with an 'AI native' mindset
...
Incident Response: Collaborate with cross-functional teams, managed service providers, and third-party vendor partners to investigate complex technical and process issues during major incidents/site events (SEVs) on edge, caching, and network infrastructure. Work closely with team members to understand the root cause of incidents and contribute to their resolution
Change Management: Identify security & business continuity issues affecting the network and infrastructure at Meta and work with the team to implement effective changes. Provide feedback on existing tools, processes, and policies to help scale with the rapid expansion of the Meta platform and customer base
Operations: Drive operations by identifying improvement opportunities across policies, processes, and procedures to improve efficiency and quality of activities. Ensure standards compliance across the network and optimize service delivery
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Own all technology operations for Meta's most senior leadership end-to-end - in-office, travel, residential, events, and off-sites.
Serve as the primary technical escalation point and trusted advisor for executive leadership and their teams.
Lead complex infrastructure projects (e.g., site build-outs, network architecture, technology deployments) as PM Tech Lead across 10+ cross-functional teams.
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Provide proactive and reactive engineering support for partners, independently managing complex outages to ensure high partner satisfaction
Troubleshoot large-scale distributed systems and partner integrations, maintaining reliable systems through thorough debugging, root-cause analysis, and follow-up improvements
Leverage AI tools to accelerate troubleshooting, automate repetitive tasks, and scale your impact with an 'AI native' mindset
...
Incident Response: Collaborate with cross-functional teams, managed service providers, and third-party vendor partners to investigate complex technical and process issues during major incidents/site events (SEVs) on edge, caching, and network infrastructure. Work closely with team members to understand the root cause of incidents and contribute to their resolution
Change Management: Identify security & business continuity issues affecting the network and infrastructure at Meta and work with the team to implement effective changes. Provide feedback on existing tools, processes, and policies to help scale with the rapid expansion of the Meta platform and customer base
Operations: Drive operations by identifying improvement opportunities across policies, processes, and procedures to improve efficiency and quality of activities. Ensure standards compliance across the network and optimize service delivery
...
Manage optical subsea network performance and operations, including meetings, day-to-day coordination, timelines, logistics, and budget. Run turnkey projects, and receive and review engineering designs to run field deployments
Act as primary liaison to third-party managed service and fiber providers, owning the operations and deployment relationship and driving performance. Run regular vendor meetings, maintain familiarity with the contracts, and track measurable performance against them
Provide technical support to subsea contractor teams for network restoration, performance testing, and engineering services across our global submarine deployments
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Partners with Meta’s Business Partners & Clients to help them deploy Meta Products at scale
Provide integration support through a range of Cloud Based APIs, Financial Technology & Telecommunications Integrations, enabling them to connect with a variety of users around the world
Manage technical relationships with Meta partners, providing technical support and handling service outages
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Manage optical subsea network performance and operations, including meetings, day-to-day coordination, timelines, logistics, and budget. Run turnkey projects, and receive and review engineering designs to run field deployments
Act as primary liaison to third-party managed service and fiber providers, owning the operations and deployment relationship and driving performance. Run regular vendor meetings, maintain familiarity with the contracts, and track measurable performance against them
Provide technical support to subsea contractor teams for network restoration, performance testing, and engineering services across our global submarine deployments
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