Reception Duties: Greet customers warmly, assist with check-ins and reservations, and provide information about the café's offerings and policies.
Customer Service: Ensure a welcoming atmosphere for all guests, addressing their needs and concerns promptly and courteously.
Event Assistance: Help set up, run, and clean up after in-store events, ensuring all activities run smoothly and guests have a positive experience.
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Lead and oversee the entire lifecycle of event projects, from initial ideation to seamless execution, ensuring every detail is meticulously planned and executed to perfection.
Foster strong collaborations with clients, vendors, and internal teams, fostering a cohesive and efficient working environment to guarantee the successful delivery of each event.
Efficiently manage project timelines, budgets, and resources, utilizing your exceptional organizational skills to keep projects on track and within budget.
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Meet group coordinator/host(ess) prior to functions, make introductions, and ensure that all arrangements are agreeable. Read and analyze banquet event order in order to gather guest information, determine proper set up, timeline, specific guest needs, buffets, action stations, etc. Respond to and try to fulfill any special banquet event arrangements. Follow up on special banquet event arrangements to ensure compliance.
Follow all company and safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications. Ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests’ service needs, and thank guests with genuine appreciation. Speak with others using clear and professional language, and answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others, and support team to reach common goals. Ensure adherence to quality expectations and standards. Read and visually verify information in a variety of formats (e.g., small print). Visually inspect tools, equipment, or machines (e.g., to identify defects). Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance. Move through narrow, confined, or elevated spaces. Move over sloping, uneven, or slippery surfaces as well as up and down stairs and/or service ramps. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Perform other reasonable job duties as requested by Supervisors.
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Donor Engagement: Actively engage with members of the public to communicate our organization's mission, values, and campaign goals through direct outreach, community events, or phone campaigns.
Fund Acquisition: Onboard new donors and accurately process donor registrations and contribution details.
Relationship Building: Maintain warm relations with existing donors and keep them informed about how their contributions make a difference.
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