At Esco, we are committed to improving lives by inventing, discovering, and commercializing cutting-edge technologies in the life sciences industry. As a leading manufacturer of laboratory equipment, bioprocessing tools, and state-of-the-art IVF medical devices, we have built a global presence with over 30 companies in 43 office locations, serving more than 100 countries worldwide.
We continuously push boundaries in the life sciences field by leveraging the diverse expertise of our talented team. In return, we provide opportunities for growth and career development. Join us in expanding our global footprint and making human lives healthier and safer!
Possess skills in project coordination and basic project management, including planning, scheduling, and monitoring progress for facility-related initiatives.
Demonstrate facility management capabilities such as oversight of building maintenance, safety and security practices, and vendor/service provider management.
Have strong analytical and problem-solving skills to assess facility conditions, identify risks, and propose practical solutions....
Support the Manager, Client Key Account Management to develop and maintain a strategic Key Account plans for each key client and drive win-win collaborations and engagements with key clients in the market.
Strategically drive client satisfaction and increased loyalty/stickiness. Support the Manager, Client Key Account Management to lead client engagements at the market level, coordinate with different functions (quality, operations, finance, etc.) to provide standardized responses to client requests. Set high standards of care to keep clients engaged and satisfied, contributing to the improvement of client survey results and net promoter score. Remain available with a quick response time and problem-solving attitude.
Fosters close working relationships with the internal and external stakeholders in communication, development, and follow-up of all clients and inventory related matters....
Prepare monthly management reports with detailed analysis.
Prepare variance analysis on financial and operational KPIs against forecast and budget, flag key red flags, and provide clear commentary on the contributing factors and an action plan to close the gap.
Coordinate and liaise with auditors and tax agents on statutory audit and tax matters....
Primary Operational Bridge: Serve as the central operational coordinator and key day-to-day contact for strategic client partnerships, ensuring exceptional service delivery and client satisfaction.
Cross-Functional Orchestration: Partner with internal matrix teams (including Operations, Supply Chain, Finance, Quality, and IT) to facilitate seamless communication and ensure client commitments are executed successfully.
Performance & SLA Safeguard: Monitor operational KPIs, maintain issue logs, and track performance metrics to proactively identify and resolve service gaps....
Manage the end-to-end return process for Consignment and Good Return (GRR), ensuring all activities comply with established policies, procedures, approval requirements, and service level agreements (SLAs).
Receive, review, and validate return requests from customers and business partners, ensuring all required information and supporting documents are complete and accurate.
Monitor and follow up on pending GRR cases to ensure timely resolution and closure within the agreed SLA....
Support the Manager, Client Key Account Management to develop and maintain a strategic Key Account plans for each key client and drive win-win collaborations and engagements with key clients in the market.
Strategically drive client satisfaction and increased loyalty/stickiness. Support the Manager, Client Key Account Management to lead client engagements at the market level, coordinate with different functions (quality, operations, finance, etc.) to provide standardized responses to client requests. Set high standards of care to keep clients engaged and satisfied, contributing to the improvement of client survey results and net promoter score. Remain available with a quick response time and problem-solving attitude.
Fosters close working relationships with the internal and external stakeholders in communication, development, and follow-up of all clients and inventory related matters....
Support the Manager, Client Key Account Management to develop and maintain a strategic Key Account plans for each key client and drive win-win collaborations and engagements with key clients in the market.
Strategically drive client satisfaction and increased loyalty/stickiness. Support the Manager, Client Key Account Management to lead client engagements at the market level, coordinate with different functions (quality, operations, finance, etc.) to provide standardized responses to client requests. Set high standards of care to keep clients engaged and satisfied, contributing to the improvement of client survey results and net promoter score. Remain available with a quick response time and problem-solving attitude.
Fosters close working relationships with the internal and external stakeholders in communication, development, and follow-up of all clients and inventory related matters....