Ensure proactive, reliable, and timely completion of projects, aligned with global HR objectives while maintaining regulatory compliance. Approach tasks with high customer-centricity, manage complex HR requests, and be and expert in end-to-end HR scopes (i.e., hiring to separation, international and domestic movements, connection between HR processes with IT and Finance). Develop and deliver comprehensive training programs, ensuring high-quality data maintenance through regular checks, trend analysis, and tackling root causes of concerns
Collaborate with various stakeholders to keep process documentation and training materials up-to-date. Ultimately in charge of governing the accuracy and completeness of documentations (working instructions and knowledge articles) by working closely with the ELM Senior Specialists
Lead and contribute to continuous improvement initiatives (process efficiency, effectiveness, and automation) and be the primary ELM focal point for global and regional HR system projects
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Local Subject Matter Expert: Act as the primary point of contact for country-specific queries, escalating complex requests to leadership when required.
Localization& Process Ownership: Adapt global customer care processes to local markets by staying current with local regulations and legal frameworks, proactively proposing workflow enhancements.
KPI Monitoring& Knowledge Management: Monitor and analyze regional performance KPIs to ensure country procedures are followed, while maintaining and updating local knowledge-base documentation.
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Local Subject Matter Expert: Act as the primary point of contact for country-specific queries, escalating complex requests to leadership when required
Localization & Process Ownership: Adapt global customer care processes to local markets by staying current with local regulations and legal frameworks, proactively proposing workflow enhancements
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