Record and monitor station quality anomalies, customer complaints, and claims disputes; establish issue ledgers, follow up on corrective actions, conduct re-inspections, and ensure full problem closure.
Compile quality control data on a daily, weekly, and monthly basis; prepare reports, review recurring issues, and provide optimization recommendations to reduce complaints and assessment deductions.
Deliver basic operational and quality control training to station staff; assist with new station opening inspections; ensure compliance with headquarters’ quality control requirements.
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Classes usually will be conducted in between Monday - Friday 12pm - 6pm or 7pm-10pm, Saturday - Sunday 9am-6pm (selected hours). You may choose any class in between the time with suit your available slot.
Each class once a week and 1 - 1.15hr hour per lesson (not a lengthy lesson).
To register and update patient, next-of-kin or guarantor information into the HIS system and booking of beds.
Getting patient, patient’s next-of-kin or guarantor to endorse on the admission form, letter of undertaking and condition of services.
To explain to patient, next-of-kin or guarantor the condition of services especially on their valuables (e.g. hand phones, wallets or purse) and to highlight patient on their room and board entitlement especially the insurance cases and patient with guarantee letter.
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Understands and carries out the nursing care in line with Vision and Mission Statements, Goals and Objectives that suit the scope of the Nursing Services.
Works shift duties or as assigned by Unit Manager according to Unit’s Operational Hours.
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Adakah anda mencari peluang kerjaya yang memberikan potensi pendapatan tinggi, masa yang fleksibel dan ruang untuk berkembang menjadi seorang pemimpin?
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