We are committed to a recruitment process that is fair, equitable, and based on competency. We therefore kindly ask you to not attach a cover letter in your application.
Handling of calls via the call channel within the target service KPI. Ensure all enquiries and service requests are handled completely, providing first contact resolution or to follow up and resolve within the agreed TAT with customer. For cases that requires more time to resolve, ensure customers are kept informed on the status until it is resolved.
Ability to work independently while collaborating closely within a two-person delivery team, across two distinct workstreams (content, then engineering).