1. Perform routine field inspection and monitor of the assigned units (specific Port Tank Form area) by taking appropriate action and/or reports any abnormalities observed.
2. Record operating parameters in the field and log sheets, to maintain smooth, efficient and optimum operations.
3. Perform housekeeping duties as per planned to keep the plants in a safe, clean and conducive environment to improve productivity.
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Hospitality establishment receptionists provide first point of contact and assistance to the guests of a hospitality establishment. They are also responsible for taking bookings, processing payments and giving information.
Job Title: Resort Manager
Reports to: Resort Owner
Resort Manager
The Resort Manager is responsible for overseeing the overall operations and management of a
prestigious 5-star resort. This leadership role requires a seasoned professional with a strong
background in hospitality management, exceptional organizational skills, and a passion for
delivering an outstanding guest experience. Key Responsibilities:
Strategic Planning and Leadership:
· Develop and implement strategic plans to achieve the resort's goals and objectives. · Provide visionary leadership to the management team, fostering a positive and collaborative work
environment. Financial Management:
· Manage the resort's budget, ensuring financial goals are met and expenses are controlled. · Analyze financial reports and market trends to identify opportunities for revenue growth and cost
savings. Guest Experience:
· Uphold and enhance the resort's reputation for delivering exceptional guest experiences. · Oversee the implementation of high service standards across all departments. Operational Oversight:
· Direct and coordinate the day-to-day operations of all resort departments, including but not
limited to front office, housekeeping, food and beverage, spa, and recreational facilities. · Ensure compliance with all relevant regulations and standards. Team Management:
· Recruit, train, and supervise department heads and staff. · Foster a culture of excellence, teamwork, and continuous improvement. · Conduct regular performance reviews and provide constructive feedback. Sales and Marketing:
· Collaborate with the sales and marketing team to develop and execute strategies for attracting
and retaining guests. · Explore partnerships and promotional activities to increase the resort's visibility.
Quality Assurance:
· Maintain and enhance the resort's 5-star standards in all aspects, including cleanliness, service
quality, and facilities. · Implement quality assurance programs to consistently meet or exceed guest expectations. Community and Stakeholder Relations:
· Build positive relationships with the local community, suppliers, and other stakeholders. · Represent the resort in a professional manner at industry events and in the local community. Crisis Management:
· Develop and implement crisis management plans to handle emergency situations effectively. · Ensure the safety and well-being of guests and staff in all circumstances. Qualifications and Requirements:
· Bachelor's degree in Hospitality Management, Business Administration, or a related field. Master's degree is a plus. · Proven experience as a Resort Manager or in a senior leadership role in a luxury resort
environment. · Strong financial acumen and budget management skills. · Excellent communication and interpersonal skills. · In-depth knowledge of the hospitality industry and current market trends. · Ability to make strategic decisions and solve problems effectively. · A commitment to delivering outstanding guest experiences.
Job description for front office department.
Job Title: Resort Reservation Officer
Job Overview:
As a Resort Reservation Officer, your primary responsibility is to assist guests in planning and booking their stay at the resort. You will be the point of contact for guests, providing excellent customer service while efficiently handling reservation inquiries, processing bookings, and ensuring a seamless experience for guests from the initial inquiry to their departure.
Key Responsibilities:
Reservation Management:
Handle incoming reservation inquiries via phone, email, and online platforms.
Provide accurate information about room availability, rates, and resort amenities.
Assist guests in choosing the most suitable accommodations based on their preferences and needs.
Process reservations and ensure all guest details are accurately recorded.
Customer Service:
Provide exceptional customer service by addressing guest queries, concerns, and special requests promptly and courteously.
Build and maintain positive relationships with guests to enhance their overall experience.
Communicate effectively with other departments to fulfill guest requests and ensure a smooth check-in/check-out process.
Sales and Up-selling:
Promote additional resort services, amenities, and packages to enhance the guest experience and increase revenue.
Identify opportunities for up-selling and provide guests with information on available upgrades and special offers.
Communication:
Collaborate with the front desk, housekeeping, and other relevant departments to coordinate guest arrivals, departures, and special requests.
Maintain clear and concise communication with guests, colleagues, and management.
Record Keeping:
Maintain accurate and up-to-date records of reservations, cancellations, and guest interactions.
Generate reports as needed to track occupancy rates, revenue, and other relevant metrics.
Technology and Systems:
Utilize reservation management systems and other relevant software to process bookings and manage guest information.
Stay informed about the resort's offerings, policies, and promotions to provide accurate information to guests.
Qualifications and Skills:
High school diploma or equivalent; additional education in hospitality or a related field is a plus.
Previous experience in hotel or resort reservations is preferred.
Strong communication and interpersonal skills.
Proficiency in using reservation management systems and other relevant software.
Ability to handle multiple tasks simultaneously and work in a fast-paced environment.
Exceptional problem-solving and decision-making skills.
Flexibility in working hours, including weekends and holidays.
Overview:
We are seeking a dynamic and experienced Guest Service Ambassador (Front Office) for our Five Star Resort.
Customer Service
Delivers the service sequence and provide exceptional guest service at all times.
Provides excellent service to internal customers as appropriate.
Be familiar with the Resort’s products and services and policies.
Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.
Maintains positive guest and colleague interactions with good working relationships.
Personally and frequently verifies that guests are receiving the best possible service during check-in and check-out.
Ensures that guest history records are accurately maintained and all repeat guests are pre-registered.
Operational
• Meets and greets all guests and assists with registrations.
• Ensures the strict control of room keys.
• Prepares welcome cards and keys for arrival FIT guests.
• Ensures accurate knowledge of Resorts and the tourism in Malaysia.
• Reports “Lost and Found” items.
• Works closely with other Front Office personnel in a supportive and flexible manner, focusing on the overall success of the Resort and the satisfaction of Resort guests.
• Supports and embraces the spirit of “We work through Teams”.
• Verifies arrival and departure details and arranges luggage handling and transportation and other services requested by guests.
• Ensures an understanding on the sequence of duties related to Royal Family visits. Accords protocol with Royal Family visits.