You will be based at our customer center located in Singapore, where you will join a dynamic and skilled field service team. The role requires working remotely with significant travel throughout your assigned region in Malaysia to provide personalized on-site service to our diverse customer base, ensuring timely and effective equipment maintenance and support.
Looking to lead technical strategy across the customer journey from Proofs of Value (PoVs) to driving overall adoption? Please check out the Deployed Engineer listing focused on Account Strategy & Solutions.
Scope the deployment alongside Sales (pre-close): Partner with Sales during the quoting stage to translate a customer's space into the right solution—determining appropriate device and gateway quantities, BMS integration pathways, and optimal placement.
Drive the install to completion: Act as the accountable manager who owns the plan, client relationship, and outcome. Anticipate risks, coordinate logistics, and directly call stakeholders to unblock delays.
Executive Communication & Stakeholder Management: Lead calls with Fortune 500 IT directors and facility leaders. Independently write executive-ready communications and resolve deployment delays diplomatically.
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