Provide first level support to all phone/ email enquiries whilest meeting service level and SOP standard.
Identify Customer’s needs, clarify enquiries/ complaints and resolve them in a prompt and professional manner.
Coordinate with Internal Departments and escalate the unresolved issues to the second level support tem and esure all cases are followed through to closure.
...
Provide first level support to all phone/ email enquiries whilest meeting service level and SOP standard.
Identify Customer’s needs, clarify enquiries/ complaints and resolve them in a prompt and professional manner.
Coordinate with Internal Departments and escalate the unresolved issues to the second level support tem and esure all cases are followed through to closure.
...
Provide first level support to all phone/ email enquiries whilest meeting service level and SOP standard.
Identify Customer’s needs, clarify enquiries/ complaints and resolve them in a prompt and professional manner.
Coordinate with Internal Departments and escalate the unresolved issues to the second level support tem and esure all cases are followed through to closure.
...
Provide first level support to all phone/ email enquiries whilest meeting service level and SOP standard.
Identify Customer’s needs, clarify enquiries/ complaints and resolve them in a prompt and professional manner.
Coordinate with Internal Departments and escalate the unresolved issues to the second level support tem and esure all cases are followed through to closure.
...
Provide first level support to all phone/ email enquiries whilest meeting service level and SOP standard.
Identify Customer’s needs, clarify enquiries/ complaints and resolve them in a prompt and professional manner.
Coordinate with Internal Departments and escalate the unresolved issues to the second level support tem and esure all cases are followed through to closure.
...
Provide first level support to all phone/ email enquiries whilest meeting service level and SOP standard.
Identify Customer’s needs, clarify enquiries/ complaints and resolve them in a prompt and professional manner.
Coordinate with Internal Departments and escalate the unresolved issues to the second level support tem and esure all cases are followed through to closure.
...