Own a risk & fraud problem domain end-to-end, framing ambiguous problems and delivering analytical solutions that drive measurable improvements in cost, efficiency, service performance and customer experience.
Act as a thought partner to business and domain leads, shaping problem statements, challenging assumptions, and co-developing data-driven solutions to high-impact risk and fraud challenges.
Apply advanced analytical methods, including simulation, optimisation, and statistical modelling, to detect and solve complex problems such as incentive abuse, refund claim abuse and.
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Oxydata Software Sdn Bhd, a 100% Malaysian-owned IT company established in 2006, is a trusted technology partner specializing in Microsoft, Java, SAP, and Oracle platforms, delivering IT Managed Services, DevOps, Outsourcing, and Enterprise Application Development to drive digital transformation for global clients.
We are seeking an experienced Senior System Analyst – Authorization & Fraud to contribute to our Cards – System Analysis team, focusing on Mainframe-based Cardlink systems with strong emphasis on authorization and fraud modules.
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Review and investigate fraud-related queues, including but not limited to account activity monitoring, payment transactions, account takeovers (ATO), disputes, chargebacks, ACH transactions, debit card activity, and bank reporting requests.
Analyze customer behavior and transaction patterns to identify suspicious activity, emerging fraud trends, and potential fraud risks.
Conduct thorough investigations into fraud alerts, disputes, and customer claims, gathering and evaluating relevant information to determine appropriate outcomes.
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The oversight and governance support of financial crime related matters across the APAC region for all American Express products, services and business lines.
Supporting the APAC Region’s contribution to the various Enterprise led projects as well as the socialisation strategy for key stakeholders in the APAC region.
Ensuring all APAC markets are meeting the Enterprise Financial Crime Risk Management Standards.
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Achieve continuous improvements in our fraud processes and KPIs (such as fraud rates, false positives, MO defense rates, fraud savings) to achieve the optimum balance between protecting our business from loss, and in promoting growth.
Routinely tests effectiveness of existing rules to detect fraud and leads periodic calibration, or validates recommendation to adjust rules, and approves of such adjustments or tweaks.
Delve into production data to produce, maintain, and curate metrics and reports for the Fraud team to implement strategies to combat fraud.
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Leadership and people development: Drive team performance and cultural excellence to support sustainable business growth. Lead by example, demonstrating values and work ethic that inspire accountability, proactive problem-solving, and a growth mindset. Manage and develop a high-performing team by role modeling success behaviors. Focus on cultivating a high-performance culture through talent development, career check-ins, and recommendations for growth. Build strong teams by hiring, coaching, and fostering skills and competencies. Promote continuous improvement, knowledge sharing, and inclusion to empower your team to innovate and excel.
Performance management: Foster a culture of excellence in your team by consistently meeting KPIs and SLAs in our metrics-driven environment. Refresh performance expectations to match business needs and address underperformance with clear action plans. Implement strong performance frameworks, provide actionable feedback, and ensure every team member operates efficiently.
Operational management: In this role, you'll turn high-level plans into actionable changes and lead your team to success. You'll create phased implementation plans to minimize disruption and set clear metrics to track progress. Focus on optimizing team structure by managing recruitment and strategically placing staff. Continuously identify and address redundancies and inefficiencies. You'll develop scalable, compliant processes and collaborate with product and operational teams to enhance customer experience, boost automation, and meet financial and service goals. Strong data literacy is essential for analyzing complex data and making informed decisions. Governance is crucial; you'll escalate issues promptly, provide clear updates to senior leadership, and contribute to a customer-focused culture that balances regulatory objectives with excellent customer service.
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Application Processing: Process the digital onboarding process for business entities including creating the business setup via our in-house system, document validation and verification.
Business Review: Perform complex CDD (Customer Due Diligence) and EDD (Enhanced Due Diligence) for high-risk corporate entities or complex ownership structures (UBO identification).
Screening: Conduct name screening for Sanctions, PEPs (Politically Exposed Persons), and Adverse Media using tools like World-Check or Dow Jones.
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Leadership and people development: Drive team performance and cultural excellence to support sustainable business growth. Lead by example, demonstrating values and work ethic that inspire accountability, proactive problem-solving, and a growth mindset. Manage and develop a high-performing team by role modeling success behaviors. Focus on cultivating a high-performance culture through talent development, career check-ins, and recommendations for growth. Build strong teams by hiring, coaching, and fostering skills and competencies. Promote continuous improvement, knowledge sharing, and inclusion to empower your team to innovate and excel.
Performance management: Foster a culture of excellence in your team by consistently meeting KPIs and SLAs in our metrics-driven environment. Refresh performance expectations to match business needs and address underperformance with clear action plans. Implement strong performance frameworks, provide actionable feedback, and ensure every team member operates efficiently.
Operational management: In this role, you'll turn high-level plans into actionable changes and lead your team to success. You'll create phased implementation plans to minimize disruption and set clear metrics to track progress. Focus on optimizing team structure by managing recruitment and strategically placing staff. Continuously identify and address redundancies and inefficiencies. You'll develop scalable, compliant processes and collaborate with product and operational teams to enhance customer experience, boost automation, and meet financial and service goals. Strong data literacy is essential for analyzing complex data and making informed decisions. Governance is crucial; you'll escalate issues promptly, provide clear updates to senior leadership, and contribute to a customer-focused culture that balances regulatory objectives with excellent customer service.
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