Conduct ongoing fraud alert reviews to identify for fraudulent charges using Fraud Monitoring System ("FMS") for our consumer and business segments in Singapore and regionally
Perform investigations and analysis of all cardholders disputed transactions and make appropriate decisions on next steps, minimising financial losses without compromising customer experience
Collaborate with other key business functions to ensure a smooth end-to-end internal process to achieve customer satisfaction and safeguard company's and users' interests
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Conduct ongoing fraud alert reviews to identify for fraudulent charges using Fraud Monitoring System (“FMS”) for our consumer and business segments in Singapore and regionally.
Perform investigations and analysis of all cardholders disputed transactions and make appropriate decisions on next steps, minimising financial losses without compromising customer experience.
Collaborate with other key business functions to ensure a smooth end-to-end internal process to achieve customer satisfaction and safeguard company’s and users’ interests.
...
Conduct ongoing fraud alert reviews to identify for fraudulent charges using Fraud Monitoring System (“FMS”) for our consumer and business segments in Singapore and regionally.
Perform investigations and analysis of all cardholders disputed transactions and make appropriate decisions on next steps, minimising financial losses without compromising customer experience.
Collaborate with other key business functions to ensure a smooth end-to-end internal process to achieve customer satisfaction and safeguard company’s and users’ interests.
...
This is a horizontal and a frontline defence role under the Risk Management function.
The role is responsible for monitoring & gathering fraud intelligence and conducting fraud research.
Be the subject matter expert for fraud, safety and identity risk domains to various company functions including product, analytics, data science, marketing, and business development.
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This is a horizontal and a frontline defence role under the Risk Management function.
The role is responsible for monitoring & gathering fraud intelligence and conducting fraud research.
Be the subject matter expert for fraud, safety and identity risk domains to various company functions including product, analytics, data science, marketing, and business development.
...
This is a horizontal and a frontline defence role under the Risk Management function. The role is responsible for monitoring & gathering fraud intelligence and conducting fraud research.
Be the subject matter expert for fraud, safety and identity risk domains to various company functions including product, analytics, data science, marketing, and business development.
Conducts fraud verification of reported fraud activities/cases from various drivers that comes through the FairPlay Program
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Perform end‑to‑end FWA investigations in accordance with established investigation frameworks, governance standards and confidentiality requirements
Identify, analyze and assess suspicious or potentially fraudulent claims by reviewing claims documentation and interpreting transactional, behavioral and historical claims data
Apply risk‑based investigation techniques to prioritize cases, balancing investigation depth, timeliness and potential financial or reputational impact
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At AIA we’ve started an exciting movement to create a healthier, more sustainable future for everyone.
It’s about finding new ways to not only better people's lives, but to better the communities and environments we live in. Encompassing our ambition of helping a billion people live Healthier, Longer, Better Lives by 2030.
And to get there, we need ambitious people who believe in playing an important part in shaping that future. People seeking unmatched career and personal growth opportunities, who are driven to work with, and learn from some of the most inspiring and supportive leaders in the business.
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Lead and mentor a team of Fraud Operation Analysts, providing guidance on investigations and operational improvements
Monitor and analyse fraud alerts, ensuring accuracy and proposing enhancements to improve system performance
Utilise data analytics tools and methodologies to identify patterns, trends, and anomalies indicative of fraudulent behavior in transaction data, user activities and other relevant datasets
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Lead and mentor a team of Fraud Operation Analysts, providing guidance on investigations and operational improvements
Monitor and analyse fraud alerts, ensuring accuracy and proposing enhancements to improve system performance
Utilise data analytics tools and methodologies to identify patterns, trends, and anomalies indicative of fraudulent behavior in transaction data, user activities and other relevant datasets
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Analyze and review live transactions within SLA that were flagged, identify trends & patterns that may signify suspicious or fraudulent activities, with knowledge of regulatory expectations
Assess potential name hits against sanctions lists to determine the acceptance or rejection of the transaction.
Establish any fraudulent patterns/indicators that may indicate that the account is compromised and/or in relation to scam related typologies.
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