To be responsible to manage patient’s appointment via telephone, letter or walk-in at the specific clinic reception area based on clinical urgency, availability of consultant and time most convenient for the patient. Appointment slot should be given to the next walk-in patient if the previous patient is a no-show, subject to the time of the next appointment.
Enter patients’ appointment information into the system. Request for the case notes for the said appointment once the appointment is confirmed with the patient. In the event of system breakdown, to fill in the request form for case notes and send to MRD personally.
Register for returned patients with appointment who present themselves at the clinic on the appointment day to create the visit episode and to ensure that their case notes are prepared before the appointment time.
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Assist and report to the BM/ABM/SBE/BE on all matters related to the operations and maintenance of the assigned development.
Ensure proper handling and timely issuance of billings and statements of account in accordance with Internal Standard Operating Procedures (ISOP).
Monitor and manage collection efforts, including controlling defaulters and issuing reminders for overdue payments in line with statutory requirements.
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We are seeking a responsible and experienced Admin Executive to support our daily administrative operations. The ideal candidate should be organized, detail-oriented, and able to work independently while maintaining a high level of accuracy and professionalism.
-Welcome guests in warm, friendly and helpful way at all times
- Smile at the guests whenever you are dealing with them. Make attempts to learn and use guest’s name at every opportunity
- Understand and able to perform departmental standards and procedures in areas like check in and check out, room change, reservations, cash floats, etc
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Consistently deliver customer service in accordance with our customer service standards.
Respond to face to face and telephone enquiries of a routine nature from members of the public, patients, their representatives and a wide range of staff groups
Help in maintaining reasonable dispensary stock levels
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Attentive, you offer a personalised service and a unique experience to each customer.
Relaxing, you give off a Zen attitude and thanks to you time seems to stop.
Challenger/Performer, you like to take on new challenges to develop the Spa's turnover (products and services) and guarantee the satisfaction of our customers
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