Perform User Acceptance Testing (UAT) for the Business and Corporate Banking - Loan Origination System under tight schedules.
Coordinate loan application workflow testing with the wholesale credit division and credit admin officers for relevant changes.
Prepare test scripts, capture test results, and document proof of testing (including third-party and integrated screens) for change request enhancements and production fixes.
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System Support - serve as the initial point of contact for business users encountering issues with loan applications, providing prompt and effective assistance.
Manage incident lifecycle including efficiently log, track, and resolve user-reported incidents, escalating complex issues to technical teams / vendors / internal stakeholders (BCB/WCD/WCO) while maintaining clear communication
Articulate the issues clearly to ITSME support team / vendor / business users / stakeholders to ensure mutual understanding and quick resolution. Conduct system investigate and diagnose issues to identify underlying causes, and propose viable solutions to minimize disruption & meeting the turnaround time.
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We seek to strike a balance between diversity, inclusion and merit to achieve our mission of infusing diversity in thinking and skillsets into our organisation. Candidates are assessed based on merit and potential, in line with our mission to attract and recruit the best talent available. Expanding on our “Digital at the Core” ethos, we are progressively digitising the employee journey and experience to provide a strong foundation for our people to drive life-long learning, achieve their career aspirations and grow talent from within our organisation.