Job Responsibilities:
a) Answers phone calls courteously
b) Guides guests and issues key card room
c) Handles guest complaints
d) Files documents
e) Maintains schedules
f) Responds to guest inquiries
g) Check-in & check-out process
h) Reservation
Criteria:
a) Excellent communication skills
b) Proficiency in computer programs
c) Planning and organizing abilities
d) Exceptional interpersonal skills
e) Ability to work with different groups of people
f) Multitasking abilities
g) Efficient time management skills
h) High school diploma or equivalent required
i) Able to work in shift
* Can start immediately
- Menyambut tetamu dengan sapaan yang sopan
- Melakukan tempahan dan pembatalan, memproses pembayaran, mengambil pertanyaan dari para tetamu, menerima dan meneruskan pesanan dan menjawab telefon.
- Memastikan kawasan di sekitar front desk serta lobi hotel sentiasa kemas dan bersih
At One&Only, we exist to create joy for our guests through anticipation, creativity, precision, empathy and warmth. We tailor every aspect of our guests’ stay to bring their dreams and desires to life. With an atmosphere that’s chic but wonderfully unstuffy, and a team who are meticulous but warm, we seek to exceed our guests’ expectations at every possible turn.
Nestled on the south-eastern shoreline of Malaysia, between lush rainforests and South China Sea, One&Only Desaru Coast is a spectacular tropical retreat spread across 128 acres of unspoiled nature and flanked by a secluded 1.5 kilometre stretch of pristine white sands. The warm Malaysian charm is one of our most unique and valued assets. With abundant knowledge and generosity, we anticipate our guest’s every need and surpass expectations. Whether we are designing the perfect family day out or arranging a romantic private dinner, we approach everything with imagination to spark a sense of playfulness, discovery and adventure. This is not simply our job, it’s our passion.
Directly supervises all front office personnel and ensures proper completion of all front office duties. Directs and coordinates the activities of the front desk, reservations, guest services, and telephone areas. Prepare monthly reports and budget for front office department.
FRONT OFFICE MANAGER DUTIES AND RESPONSIBILITIES:
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The Assistant Front Office Manager oversee all aspects of the front desk operations to ensure exceptional guest service and smooth daily operations. This role involves supervising staff, resolving guest issues, and maintaining efficient front desk procedures.
We are seeking a friendly, organized, and service-oriented Hotel Front Office Assistant to join our team. This role is crucial in creating a welcoming, efficient, and memorable experience for our guests. The ideal candidate will have a passion for hospitality and a commitment to providing exceptional customer service.
We are seeking a friendly, organized, and service-oriented Hotel Front Office Assistant to join our team. This role is crucial in creating a welcoming, efficient, and memorable experience for our guests. The ideal candidate will have a passion for hospitality and a commitment to providing exceptional customer service.