Candidates should possess strong Interpersonal Skills to interact professionally with guests and colleagues and deliver high-quality customer service.
Candidates should possess Phone Etiquette skills to handle calls efficiently, manage inquiries, and represent the hotel in a courteous manner.
Candidates should possess Appointment Scheduling and reservation management skills to coordinate bookings, room allocations, and guest appointments accurately.
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Summary of Job Scope:1) Answering telephone in good manners and entertain all guest. Ensure telephone and fax lines in good condition 2) Ensure all documents such as leave form, daily security report, daily patrolling report and SECOM are well documented.3) Updating ParaDM documents and follow up on poison sign order. Ensure all poison related matters are managed well.4) Receive, collect, records and distribute all incoming and outgoing letters, courier and fax.5) Distribute documents, issue stationaries, sundries & MISC request, record and monitor on current stock, monthly stock take and purchasing monthly stationary stock.6) Daily cleaning, stock monitoring, record and monitor on uniform and covered shoes usage.7) Arrange medical check-up arrangement for new comers 8) Manage multifunction copier machine to take care the maintenance, basic set-up of user and quota for related user.9) Update telephone directory, speed dial list when there is any changes.10) Other task that will be given time by time.
High school diploma or GED; 4 years experience in the guest services, front desk, housekeeping, or related professional area.
2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the guest services, front desk, housekeeping, or related professional area.
Maintains a strong working relationship with all departments to support property operations and goals and to expedite the resolution of any problems that may arise through the general operation of the property.
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Participate in the customer reception and inform tourists about the conditions of stay: services offered by the hotel, rates of different activities, events etc …
Assist in the management of reservations: record arrivals and departures.
Maintain relevant information available to customers and sometimes play the role of tourist advisor on the potential places in the region to visit.
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Participate in the customer reception and inform tourists about the conditions of stay: services offered by the hotel, rates of different activities, events etc …
Assist in the management of reservations: record arrivals and departures.
Maintain relevant information available to customers and sometimes play the role of tourist advisor on the potential places in the region to visit.
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