Promotions & Upselling: Promotes spa treatments, packages, and retail products and upselling services to maximize guest satisfaction and revenue. Provides information on special offers and membership programs to encourage repeat visits and loyalty.
Basic knowledge of spa services, treatments, and wellness practices is preferred.
Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! As a Spa Receptionist, you will be the first point of contact for all guests visiting the spa. Your role also involves coordinating with therapists and maintaining the cleanliness and ambiance of the reception area. As a Spa Receptionist , you’re not just providing administrative support to ensure seamless spa operations – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.
Promote hotel offerings: Share marketing materials and encourage use of hotel services and programs
Familiarity with hotel property management systems (PMS) and concierge systems is preferred.
Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! You will oversee the operations of the concierge desk, manage VIP services, and work closely with other departments to coordinate special requests. In this role, you will ensure the concierge team maintains the highest standards of service and professionalism. As a Chief Concierge , you’re not just assisting guests with special requests and services – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.
The Management reserves the right to make changes to this job description at its sole discretion and without advance notice.
Able to work under pressure and deal with stressful situations during busy periods.
The Duty Manager assists the Front Office Manager in the administration and management of all Front Office operations to ensure profitability, control costs and quality standards, ensuring total guests' satisfaction. This role effectively coordinates the day-to-day operation of the Welcome Desk and Guest Relations division, providing leadership at the frontline level.
...
Training & Development: Provide ongoing training aligned with luxury service standards. Conduct regular evaluations to ensure service excellence.
Skilled in cross-functional coordination and conflict resolution.
Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! You will oversee the entire butler team, ensuring the delivery of personalized and high-end services to VIPs and discerning guests. As a Personal Concierge Manager , you’re not just providing VIP guests with exceptional service – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.