As the Front Desk Team Leader, you will be responsible for performing the following tasks to the highest standards:
Maintain high customer service focus by approaching your job with the customers always in mind.
Have a positive impact, taking personal responsibility and initiative to resolve issues, always clearly communicating with both customers and colleagues.
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As the Front Desk Team Leader, you will be responsible for performing the following tasks to the highest standards:
• Maintain high customer service focus by approaching your job with the customers always in mind.
• Have a positive impact, taking personal responsibility and initiative to resolve issues, always clearly communicating with both customers and colleagues.
• Motivated and committed, approaching all tasks with enthusiasm and seizing opportunities to learn new skills or knowledge in order to improve your personal performance.
• Be flexible, responding quickly and positively to changing requirements including the performance of any tasks requested of you.
• Maintain high team focus by showing cooperation and support to colleagues in the pursuit of team goals.
• Contribute ideas and suggestions to enhance operational / environmental procedures in the hotel.
• Actively promote the services and facilities of Hilton hotels to guests and suppliers of the hotel.
• Perform all duties and responsibilities in a manner that ensures your safety and that of others in your workplace.
• Agree and implement actions to make improvements to customer service.
• Positively dealing with and learn from customer complaints and comments with follow-up and feedback to the Director of Operations.
• Coordinate with the Housekeeping department to ensure cleaning is followed-up.
• Maintain guest histories to assist with returning guests.
• Attend and participate in regular operational and hotel meetings.
• Communicate goals to the team.
• Provide city information to guests.
• Be proactive towards guests, assisting them with any reasonable requests, and training all team members to see these things before guests ask.
• Ensure the shift is reviewed, and handovers and briefings are carried out.
• Getting members of the team to work cooperatively with others.
• Create an environment where “everyone sells”.
• Keep the team up to date about departmental, hotel and company activities through regular communication meetings and memos, including special events and promotions in the restaurants and bars.
• Plan ahead and ensure adequate resources are available.
• Set and agree to departmental objectives for self and team.
• Attempt to communicate with guests in guest’s native language if applicable.
• Have complete knowledge of operational systems at the Front Office.
• Carry out any other reasonable duties and responsibilities as assigned.
Job Description
• Answering income call and handle incoming and outgoing correspondence
• Managing office inventory and working with vendors to ensure the regular supply of office stationery
• Operating office equipment including printers, copiers, fax machines and multimedia instruments
• Renew motor vehicle road tax and insurance
• Update filling and documentation
• Handle all administration tasks in office
Job Requirement
• Fresh Grad or at least 2 Year(s) of working experience in the related field is required for this position.
• Candidate must possess at least a Diploma, Advanced/Higher/Graduate Diploma in Business Administration/Office Management or equivalent.
• Candidate is mandatory to possess with license B2/D
• Required language(s): Bahasa Malaysia, English
• Computer literate: MS office and excel
• Immediate report duty is preferred
• Working location: Bandar Kinrara, Puchong
Interested applicants can apply online or email your complete resume including expected salary and contact no to
No: 10, Jalan Damai Utama 3
Taman Damai Utama
Bandar Kinrara BK 6
47180 Puchong , Selangor
H/P : 6012-5077223
Email: recruitment@mecjati.com
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