Candidates should possess strong Interpersonal Skills to interact professionally with guests and colleagues and deliver high-quality customer service.
Candidates should possess Phone Etiquette skills to handle calls efficiently, manage inquiries, and represent the hotel in a courteous manner.
Candidates should possess Appointment Scheduling and reservation management skills to coordinate bookings, room allocations, and guest appointments accurately.
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Greet guests warmly, assist with check-in/check-out, handle inquiries and concerns, and provide information about hotel facilities and local attractions.
Manage reservations via phone, email, or in-person, verify details, and communicate policies to guests.
Answer/direct calls, respond to emails, and coordinate with other hotel departments to ensure seamless guest services.
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High school diploma or GED; 4 years experience in the guest services, front desk, housekeeping, or related professional area.
2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the guest services, front desk, housekeeping, or related professional area.
Maintains a strong working relationship with all departments to support property operations and goals and to expedite the resolution of any problems that may arise through the general operation of the property.
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Candidates should possess strong Administrative Assistance and Clerical Skills to manage office operations, documentation, and record-keeping efficiently.
Candidates should possess solid Executive Administrative Assistance capabilities to support senior staff with scheduling, meeting coordination, and confidential information handling.
Candidates should possess excellent Communication and Phone Etiquette skills to interact professionally with colleagues, clients, and partners.
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Responsible for guest registration, guest check-out and cashiering.
Plays a crucial role in delivering an exceptional guest experience by assisting with check-ins, check-outs, and providing general support to ensure guests’ needs are met.
This position requires excellent communication, problem-solving, and multitasking skills to enhance guest satisfaction.
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High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area.
2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.
Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.
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