System Customization & ITSM Development: Develop, configure, and support service request forms, reports, user interfaces, process automations, workflows, and complex data queries within core ITSM systems.
Front-End Web Development: Design and build modern, responsive, and interactive client-side web interfaces using HTML, CSS (utilizing Flexbox and CSS Grid), and JavaScript, leveraging frameworks like React or Angular to accelerate deployment and optimize user experience.
Back-End & API Engineering: Design, implement, and maintain secure, scalable server-side logic, data schemas, and REST APIs using backend environments like JavaScript (Node.js), PHP, or Java to connect ITSM platforms with third-party applications.
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