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Guest Relations Jobs in Federal Territory - October 2026 - Urgent Hiring
Showing 12 jobs results for
"guest relations"
in Federal Territory
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Undisclosed
Taman Wilayah Selayang
- Manage daily hotel operations: Oversee the overall functioning of the property, including front desk, staffing, room inventory, guest service, and policy compliance
- Delight our guests: Bring an upbeat and friendly attitude to all guest interactions, respond promptly to inquiries, and resolve any issues in a friendly, efficient manner
- Assist across departments: Step in to support operational roles as needed, including bell service or front desk coverage during breaks or high-volume periods ...
Posted
a month ago
Undisclosed
Taman Wilayah Selayang
- Deliver a warm welcome: Greet guests upon arrival and complete the check-in process, including verifying details, assigning rooms, issuing keys, and providing welcome materials or bell service assistance
- Support efficient check-out: Process guest departures by verifying charges, handling payments, issuing receipts, and using the point-of-sale system accurately
- Provide hotel and local knowledge: Demonstrate comprehensive knowledge of hotel offerings, room types, rates, promotions, and local area information to assist with guest inquiries ...
Posted
a month ago
Undisclosed
KL City
- Carry out any other reasonable duties and responsibilities as assigned.
- Outgoing personality and willing to work for long hours.
- The Hostess meets and greets all guests as they enter and leave the Restaurant while controlling the cashiering duties for the restaurant. This role is also expected to assist with and ensure that all guests receive optimum service of food and beverages in accordance with the standards, policies and procedures of this hotel and Hilton. ...
Posted
16 days ago
Undisclosed
KL City
- Carry out any other reasonable duties and responsibilities as assigned.
- 1 or 2 years of related working experience preferred in luxury hotel or international chain hotel.
- The Guest Service Attendant greets and registers guests, providing prompt and courteous service. He / she checks guests in and out, resolving guest challenges throughout their stay in our hotel. This role upgrades guests as required and promotes the hotel’s services. ...
Posted
16 days ago
Undisclosed
KL City
- Carry out any other reasonable duties and responsibilities as assigned.
- Familiar with computer systems preferred.
- The Bell Captain organizes and coordinates the Concierge services to ensure that each customer experiences a memorable stay from arrival, during the stay, through to departure, in line with Hilton and hotel policies and procedures. ...
Posted
16 days ago
Undisclosed
Taman Wilayah Selayang
- Deliver a warm welcome: Greet guests upon arrival and complete the check-in process, including verifying details, assigning rooms, issuing keys, and providing welcome materials or bell service assistance
- Support efficient check-out: Process guest departures by verifying charges, handling payments, issuing receipts, and using the point-of-sale system accurately
- Provide hotel and local knowledge: Demonstrate comprehensive knowledge of hotel offerings, room types, rates, promotions, and local area information to assist with guest inquiries ...
Posted
2 months ago
Undisclosed
Taman Wilayah Selayang
- Lead the execution of guest experience initiatives that enhance satisfaction, loyalty, and brand advocacy.
- Oversee the arrival, stay, and departure experience of VIP, repeat and long-stay guests
- Ensure personalised guest recognition programmes are effectively implemented across all departments. ...
Posted
a month ago
Undisclosed
Taman Wilayah Selayang
- Lead the execution of guest experience initiatives that enhance satisfaction, loyalty, and brand advocacy.
- Oversee the arrival, stay, and departure experience of VIP, repeat and long-stay guests
- Ensure personalised guest recognition programmes are effectively implemented across all departments. ...
Posted
22 days ago
Undisclosed
Taman Wilayah Selayang
- Confidently know the food and beverage menu contents and explain them in detail to guests.
- Understand dietary requirements and offer appropriate suggestions.
- Correctly label buffet dishes. ...
Posted
19 days ago
Undisclosed
Taman Wilayah Selayang
- Actively seek verbal feedback from customers.
- Agree and implement actions to make improvements to customer service.
- Create a warm and welcoming arrival for guests, ensuring that they feel expected and immediately “at-home” when they arrive. ...
Posted
19 days ago
Undisclosed
Taman Wilayah Selayang
- Complete the registration process by inputting and retrieving information from a computer system, confirming pertinent information including number of guests and room rates.
- Make appropriate selection of rooms based on guests’ needs, code electronic keys, confirms the room number and rates with a written confirmation.
- Promote and administer Hilton marketing programs such as Hilton Honors for arriving guests, ensuring guests know the location of rooms containing room keys, tokens of our appreciation, gifts, etc., to guests. ...
Posted
19 days ago
Undisclosed
KL City
- To assume other duties as delegated
- Prior hospitality experience and fluency in English (for translation tasks) are advantageous.
- Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! You will maximise revenue by actively converting enquiries into confirmed bookings, ensuring profitability for the Hotel. You will develop and maintain key relationships with new and repeat guests, as well as the key internal stakeholder team, specifically the entire Commercial and Front Office teams. As a Reservations Agent , you’re not just helping manage the hotel’s reservations operations – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest. ...
Posted
a day ago
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